Moving from Crisis to Recovery

How Tech Builds Business Resiliency and Enables Agility


As the world faces the COVID-19 pandemic, technology has proven to be key in keeping businesses afloat by enabling remote work, agile business, and external digital engagement. In the longer-term, organizations will leverage technology to underpin every process, initiative, and value chain as they journey to the next normal. More now than ever, organizations are looking for new ideas and emerging best practices from their technology partners.

Moving From Crisis to Recovery: Why Tech is Critical to Success
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The Challenge of Selling in the Next Normal
How IDC Can Help
IDC Digital Resiliency Investment Index

IDC’s Digital Resiliency Investment Index provides a composite view of digital resiliency investment among all organizations worldwide and tracks targeted investments as a predictor of future levels of resiliency. It is comprised of two factors – digital core investments and digital innovation investments; together, they make up the Digital Resiliency Index Score.

Worldwide Digital Resiliency Investment Index

November 2020

  • Business confidence dipped slightly in November as lockdown measures resurfaced
  • Focus on resiliency remains high, but some organizations have shifted back into short-term crisis management mode
  • Actual spending remains more stable than sentiment, largely due to continuing cloud transition
The extent to which organizations are investing in IT, digital transformation, cloud, security, and remote worker technologies – the core elements needed for digital resiliency.
The extent to which organizations are allocating tech investments towards accelerating the business versus adapting to the crisis.
The combination of digital core and digital innovation investments.
IDC Digital Resiliency Investment Index

IDC’s Digital Resiliency Investment Index provides a composite view of digital resiliency investment among all organizations worldwide and tracks targeted investments as a predictor of future levels of resiliency. It is comprised of two factors – digital core investments and digital innovation investments; together, they make up the Digital Resiliency Index Score.

Regional Digital Resiliency Investment Index

November 2020

  • Many businesses are a little more focused on crisis response and continuity than a month ago, as they prepare for winter
  • Optimism about a vaccine in 2021 is tempered by a perception of short-term headwinds
  • Investments in cloud and collaboration continue, but some new projects may be delayed 3-6 months
IDC’s Worldwide Black Book Live Edition

IDC’s Worldwide Black Book Live Edition is the industry standard for up to date global IT forecasts. It includes monthly analysis of the status and projected growth of the worldwide ICT industry in 100 countries and is the benchmark for consistent, detailed market data across six continents.

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Coronavirus Impact:

IT Spending 2020-2023

Worldwide IT Spending YoY Growth,
November 2020 Forecast

Includes IT spending only; excludes telecom spending and new categories


Source: Source: IDC’s Worldwide Black Book: Live Edition
(November 2020)

IDC’s Worldwide Black Book Live Edition

IDC’s Worldwide Black Book Live Edition is the industry standard for up to date global IT forecasts. It includes monthly analysis of the status and projected growth of the worldwide ICT industry in 100 countries and is the benchmark for consistent, detailed market data across six continents.

Learn More
Coronavirus Impact:

IT Spending by Technology

Worldwide YoY 2020 Growth (constant currency)
November Forecasts

Includes IT spending only; excludes telecom spending and new categories


Source: Source: IDC’s Worldwide Black Book: Live Edition (November 2020)

IDC’s Worldwide Black Book Live Edition

IDC’s Worldwide Black Book Live Edition is the industry standard for up to date global IT forecasts. It includes monthly analysis of the status and projected growth of the worldwide ICT industry in 100 countries and is the benchmark for consistent, detailed market data across six continents.

Learn More
Coronavirus Impact:

IT Spending by Region

Worldwide YoY 2020 Growth (constant currency)
November Forecasts

Includes IT spending only; excludes telecom spending and new categories


Source: IDC’s Worldwide Black Book: Live Edition (November 2020)

The Five Stages to Enterprise Recovery

Leveraging Technology to Flatten the Curve and Emerge Digitally Fit

IDC's vision of the Future Enterprise is an organization that underpins business processes with technology, is fueled by innovation, is platform-enabled, and ecosystem-centric. The pandemic underscored the importance of digital transformation in the eyes of CEOs who now find themselves at a decision point – to follow the same course of cost cutting as previous recessions have dictated - or to flatten their own organization's recessionary curve by leveraging technology.

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